Privacy Policy

This Privacy Policy explains how Zosine handles information when you use the website, account features, orders, payments, the Resume Builder, contact forms, newsletters and other services.

1. Information we may collect

• Account information: Name, email address, mobile number and account-related information. Authentication credentials are processed for account access; Zosine does not need your original card PIN or online-banking password.
• Order and delivery information: Order details, purchased products/services, payment status, and delivery or billing information where applicable.
• Payment records: Razorpay-related order/payment identifiers, transaction status and records needed to reconcile an order. Full card or banking credentials are handled through the Razorpay checkout flow rather than being required by Zosine's order database.
• Resume Builder information: Personal, education, experience, skills, projects and other resume content that you enter, plus a profile photo when you choose to upload one.
• Contact and newsletter data: Name, email, subject/message submitted through the contact form, and email/name provided for newsletter subscription.
• Technical and security data: IP address, browser/user-agent information, login attempts, activity/security logs and rate-limit data where needed to protect the website and prevent abuse.
• Analytics data: If a Google Analytics Measurement ID is enabled in the Admin Panel, Google Analytics may collect website usage and performance information.

2. Why we use information

• Provide registration, login and account features
• Operate cart, checkout, orders, payments and delivery workflows
• Create, edit, preview and download resumes
• Respond to support requests and contact messages
• Send newsletters according to your subscription
• Investigate fraud, abuse, unauthorized access and technical problems
• Improve website reliability, usability and performance
• Meet applicable legal, accounting or dispute-related requirements

3. Payments and Razorpay

Zosine's current online-payment flow uses Razorpay. Razorpay checkout may handle payment credentials under its own systems and policies. Zosine may retain transaction/order identifiers and payment status needed for order verification and reconciliation.

4. Google Analytics

Google Analytics may load only when a Measurement ID is configured in the website Admin Panel. When enabled, Google may process usage-related data through its own technologies. See the Cookie Policy for more information about cookies and browser controls.

5. When information may be shared

Zosine does not operate its current service model for the purpose of selling or renting personal information. Information may, where necessary, be processed by or shared with:

• Payment provider: Razorpay.
• Delivery/service providers: To the extent required to fulfill a physical delivery or requested service.
• Analytics provider: Google Analytics, only when configured/enabled.
• Hosting, email or technical providers: To the extent needed to operate the website or deliver requested communications.
• Legal/security purposes: Where reasonably necessary for applicable law, a valid request, fraud prevention, a dispute, or protection of rights and security.

6. Cookies and session technologies

Session cookies or similar technologies may be used for login, cart and other necessary features. Analytics and payment providers may also use their own technologies. See the Cookie Policy for details and browser controls.

7. Resume data and photos

Information entered into the Resume Builder may be stored so the website can create and render your resume. The website uses access-control logic for resume profile photos. If a resume is given public visibility in the future, its public content may be visible to people who can access that public resume.

8. Data security

The website code uses technical controls such as account authentication, prepared database operations, session controls, access checks and security/rate-limiting logic. No internet system can guarantee zero risk, so this policy does not promise absolute security.

9. How long information is kept

There is no single fixed retention period for every data category. Information may be kept for as long as reasonably needed for an account, order/payment record, requested service, support, security, accounting, dispute handling or an applicable legal requirement. Newsletter subscription records may remain until unsubscribe or as otherwise needed for operational/legal reasons.

10. Your choices and requests

Depending on applicable law and the type of record, you may request access or correction, opt out of marketing/newsletters, or ask for deletion of certain personal information. Some transaction, security or legal records may need to be retained when deletion is not immediately appropriate or permitted.

11. Third-party links

Zosine may link to external websites or portals. Once you leave Zosine, that third party controls its own privacy practices, so review the external site's privacy terms when appropriate.

12. Changes to this policy

This policy may be updated when website features, providers or applicable requirements change. After a material update, the “Last Updated” date on this page will be changed.

13. Contact

For a privacy question or request:

• Email: help.zosine@gmail.com
• Email: info@zosine.com
• Address: Bhopal, Madhya Pradesh 462050, India
• Contact page